Terms & Conditions of Service
These Terms and Conditions govern your access to and use of all Queenco Entertainment Resort services, websites (queencoasia.com, dev1.queencoasia.com), official mobile applications distributed via the Apple App Store and Google Play Store, online booking engines, on-premise hotel check-in, Player Rewards programs, and concierge services.
Guests must be at least 18 years of age to book hotel suites, check in, and enter casino & gaming areas.
Full compliance with Apple EULA and Google Play Developer terms for our official mobile applications.
Official website & app reservations receive guaranteed lowest rates and 24h flexible cancellation.
Users retain full control to request complete account and data deletion in-app or via direct request.
1. Acceptance of Terms & Scope
By accessing, browsing, downloading, installing, or registering with Queenco Entertainment Resort platforms (including the website, mobile applications for iOS and Android, on-site Wi-Fi portals, and booking systems), you acknowledge that you have read, understood, and agreed to be legally bound by these Terms and Conditions and our Privacy Policy.
If you do not agree with any part of these Terms, you must immediately cease using our digital platforms and mobile applications.
2. Age Restrictions & Guest Eligibility (18+)
- General Digital Browsing: General informational browsing is open to all visitors, provided minors are supervised by a legal guardian.
- Hotel Check-In & Reservations: The primary guest registering for any room or suite must be at least 18 years old and must present a valid government-issued passport or national photo ID upon check-in.
- Casino Floor & Poker Room Entry: Entry to the casino gaming floor, VIP salons, and Queenco Poker Club is strictly restricted to individuals aged 18 and older. Proof of age is required prior to entry.
3. Mobile Applications (Apple App Store & Google Play Store Terms)
This Section applies specifically to your download, installation, and use of our official mobile applications obtained through the Apple App Store (for iOS/iPadOS) and the Google Play Store (for Android).
A. End User License Agreement (EULA)
Queenco Entertainment Resort grants you a limited, non-exclusive, non-transferable, revocable license to download, install, and execute the mobile application solely on compatible personal devices for your personal, non-commercial use in accordance with these Terms.
B. App Store & Google Play Distribution Acknowledgment
You acknowledge and agree that:
- These Terms are concluded strictly between you and Queenco Entertainment Resort, not with Apple Inc. or Google LLC. Queenco is solely responsible for the mobile application and its content.
- Maintenance and Support: Apple Inc. and Google LLC have no obligation whatsoever to furnish any maintenance and support services with respect to the application.
- Warranty Claims: In the event of any failure of the mobile application to conform to any applicable warranty, you may notify Apple or Google for a refund of the purchase price (if any); to the maximum extent permitted by applicable law, Apple and Google have no other warranty obligations whatsoever.
- Product Claims & IP Infringement: Queenco, not Apple or Google, is responsible for addressing any claims relating to product liability, consumer protection, and intellectual property infringement.
- Third-Party Beneficiary: Apple and Google, and their subsidiaries, are third-party beneficiaries of these Terms. Upon your acceptance of these Terms, Apple and Google will have the right to enforce these Terms against you as a third-party beneficiary.
C. Device Permissions & Geolocation
The mobile application may request optional device permissions, including Location Services (for on-premise Victory Beach navigation), Camera (for contactless passport verification), and Push Notifications (for real-time reservation updates). You may modify or revoke these permissions at any time through your operating system settings.
D. Real-Money Gambling & App Store Policy Compliance
The mobile application does NOT offer real-money in-app gambling or wagering transactions. All casino games, table play, and cash poker games occur exclusively in person on the physical premises of Queenco Entertainment Resort in Sihanoukville, Cambodia.
4. User Accounts, Security & Account Deletion
When creating an account for our mobile application, online reservations, or Player Rewards club:
- You agree to provide accurate, current, and complete personal details.
- You are solely responsible for safeguarding your login credentials, passwords, and biometric access.
- You agree to notify our concierge immediately at [email protected] if you suspect unauthorized access.
Right to Account Deletion (Apple & Google Play Standard)
In compliance with Apple App Store Guideline 5.1.1(v) and Google Play Account Deletion Policies, you have the right to permanently delete your account and all associated personal data at any time.
How to Delete: You can initiate account deletion directly within the mobile application under Settings > Privacy > Delete Account, or by submitting a written request to [email protected]. Account deletion will permanently erase your profile and unredeemed rewards points within 30 days, except where retention is required by financial and gaming regulatory laws.
5. Hotel Bookings, Deposits, Check-In & Cancellation
A. Check-In & Check-Out Times
Standard hotel check-in time is 14:00 local time (ICT), and check-out time is 12:00 local time. Early check-in and late check-out requests are subject to room availability and may incur additional charges unless included in direct booking privileges.
B. Passport & Security Deposit
All arriving guests must present a valid passport or government national photo identification upon arrival. A credit card pre-authorization or cash security deposit is required upon check-in to cover incidental charges during the stay.
C. Flexible Cancellation Policy
Direct bookings on flexible rate plans may be modified or cancelled free of charge up to 24 hours prior to the scheduled check-in date. Special promotional rate plans or holiday packages marked as non-refundable are subject to specific terms confirmed at the time of reservation.
6. Casino & International Poker Regulations
Queenco Casino and Queenco Poker Club operate under licenses granted by the relevant regulatory authorities of the Kingdom of Cambodia.
- Gaming Floor Access: Entry is strictly 18+. Resort management reserves the absolute right to refuse admission or request any patron to leave the gaming premises without specifying cause.
- Gaming Chips & Currency: Casino chips are property of the resort and may only be used for table games within licensed areas. Settlement must be executed at designated cashier cages.
- Responsible Gaming Support: We provide 24/7 discrete self-exclusion and responsible gaming limit assistance upon request with floor management.
7. Resort Conduct, Beach & Pool Safety
- Victory Beach & Swimming Pool: Guests use beach and infinity swimming pool amenities at their own risk. Minors under 16 must be accompanied by an adult at all times. Glassware is strictly prohibited on sand and pool deck areas.
- Non-Smoking Policy: All indoor guestrooms, suites, and public corridors are strictly non-smoking. Designated outdoor smoking zones are provided.
- Property Damage: Guests are liable for any physical damage caused to resort property, suites, or furnishings during their stay.
8. Dining, Venues & Promotional Packages
Dining reservations across our five signature venues (Pepe Steakhouse, Yi Sang Cantonese, Onami Japanese, Bago Beach, and VIP Lounges) are held for up to 15 minutes past the reserved time. Promotional discounts and package inclusions cannot be combined with conflicting promotional vouchers unless explicitly stated.
9. Intellectual Property & EULA License
All digital assets, trademarks, branding, logos, photographic imagery, architectural designs, UI layouts, and software code associated with Queenco Entertainment Resort remain the exclusive intellectual property of Queenco Entertainment Resort or its licensors.
You may not copy, decompile, reverse engineer, disassemble, modify, create derivative works from, scrape, or distribute any part of our mobile applications or website code without prior express written consent.
10. Third-Party Services & Integrations
Our digital platforms may integrate with third-party service providers (such as PCI-DSS certified payment gateways, map providers, and messaging channels including Telegram and WhatsApp). We do not control and are not responsible for the privacy practices or operational uptime of third-party platforms.
11. Limitation of Liability & Disclaimers
To the maximum extent permitted by applicable law, Queenco Entertainment Resort and its directors, officers, employees, and software providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use our digital platforms, mobile apps, or resort services.
All digital platforms and applications are provided on an "AS IS" and "AS AVAILABLE" basis without warranties of uninterrupted or error-free operation.
12. Governing Law (Kingdom of Cambodia)
These Terms and Conditions shall be governed by, interpreted, and enforced in accordance with the laws of the Kingdom of Cambodia. Any dispute, controversy, or claim arising under or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts of the Kingdom of Cambodia.
13. Changes to These Terms
We reserve the right to modify or update these Terms and Conditions periodically to reflect operational, legal, or regulatory enhancements. Any updates will be posted on this page with a revised effective date. For mobile application users, material updates will be communicated via in-app notifications.
14. Contact & Legal Notices
Queenco Entertainment Resort
Victory Beach, Street 2 Thnou, Village 3, Sangkat 3,
Sihanoukville, Kingdom of Cambodia